At Zailo Ramble, we take pride in offering high-quality gear and accessories built for adventure. If you are not completely satisfied with your purchase, please review our return and refund terms below.
Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
- The return request is made within 7 days of receiving the item
- The item must be unused, in its original packaging, and in the same condition as received
- Proof of purchase (order confirmation or receipt) must be provided
Non-Returnable Items
We do not accept returns on:
- Items that have been used, damaged, or altered after delivery
- Items without original packaging or missing components
- Custom or special-order items (if applicable)
How to Request a Return
To request a return, please contact our support team at [email protected] with the following details:
- Your full name and contact information
- Order number
- Item(s) you wish to return
- Reason for return
Our team will review your request and respond with further instructions.
Return Shipping
Customers are responsible for the cost of return shipping unless the item was defective or incorrectly delivered. We recommend using a trackable shipping service as we are not liable for lost return shipments.
Refunds
Since we only offer cash on delivery, refunds will be handled as follows:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund
- Please allow up to 10 business days for the refund process to be completed after we receive the return
Damaged or Defective Items
If your order arrives damaged or you receive a defective item, please contact us immediately at [email protected] with clear photos of the product and packaging. We will arrange for a replacement or refund as appropriate.
Late or Missing Refunds
If you haven’t received your refund within the specified time frame, please contact us at [email protected] and we will assist you promptly.
Contact Us
For any questions regarding our return and refund policy, feel free to email us at:
[email protected]